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What our clients say about the service we provide:

Welcome to the Colemans website news section. Below you will find some of the kind words that have been past onto us from our clients. We hope you enjoy reading them as much as we enjoy receiving them!
The Colemans Team

Dear Lloyd and Team,

I cannot give enough praise to the charming, friendly and thoroughly professional service i got from Colemans Estate Agents.

From day one, nothing was to much trouble, every problem was dealt with quickly and eficiently and the stress taken from me completely.

I would totally recommend Colemans to anyone that wants to move home and the fact the office is not in Whetstone only made them work harder!

Thanks to Colemans, you are a star!

Vicki Wright

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Dear Lloyd

We would like to take the opportunity to thank you for all you have done for us, which extended beyond duty. From the beginning we were happy with the choice of our estate agent, and the fact we had decided to give Colemans the Sole Agency for the sale of our house. We have found that nothing can cub the enthusiasm you have for your work. We firmly believe that this enthusiasm and dedication, personal touch, coupled with the thorough knowledge of your clients gives Colemans an edge over the other Estate Agents. You have shown that you will go a step further to bring a sale to conclusion, even when faced with difficult circumstances. It has been comforting to know, that even after working hours, we had a friendly voice to answer our calls and give us assurance that things will fall into place.

 You have shown that you can juggle between buyers and sellers, keeping them pacified and confident of a positive outcome, even through times when the chains were about to break. For that we give full credit.

We would without hesitation recommend Colemans to other potential clients.

Once again, many thanks.

 Yours Sincerely

 Mr and Mrs Harvard

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Dear Lloyd

I hope you and the team are well.

I just wanted to say a huge thank you for all of your help and support with the sale of my flat.

From my initial drop in at the office with the view of seeing what was available on the market locally, Debbie helped with showing me suitable properties and you in an honest and friendly manner explained to me the websites you advertise on and your very competitive commission rate, which as I recall you said ‘other agents charge 2.5%, 2% and 1.5% but they are over-charging and I don’t need to make any more money from you than 1% – what’s fair’.

Having initially decided to pick 3 local agents, having met you I decided that I’d invited 4 agents to my home and pick the agent I wanted to sell my flat.

Without mentioning names, one agent was inexcusably rude to me and started off on the wrong footing by complaining that I was running late (stuck in traffic on the East End Road – which does happen!). This particular agent attempted to make no efforts to correct our bad start and promptly told me my flat was well below my thoughts on the asking price and continued to slate another agency, which I think is extremely bad business practice.

All 3 agents, bar yourself, I directly asked if I put my flat on the market, how many potential buyers would be banging the door down to see my flat. Not one agent could give me any indication, let alone names of any of their clients registered with them. Not very reassuring when you are thinking of picking at agent!!

*** were also invited the sell my flat and with the highest valuation at that point I had decided that my flat was going on the market with the *** branch. I was very much looking forward to my 360 degree virtual tour online (!) and my open day, which was to be 3 weeks after the initial valuation. *** also gave the highest valuation.

When you came to view my flat you were professional, yet bright and bubbly and unlike the other agents engaged in conversation beyond the bricks and mortar of my flat. When I asked you how many potential buyers you had on your books for my flat you were able to give me a number and what’s more names of your clients! In fact you took a call during the valuation! Your valuation matched *** and because of your friendly and professional manner, and the fact the business is family run, but not because of the low commission rate, I gave you my flat to sell then and there. You were also able to start viewings straight away, rather than having to wait 3 weeks with Foxtons.

My flat was on the market for 3 days and you achieved very close to full asking price, a price I was more than happy to settle on.

I have found Colemans incredibly professional to work with, from the introduction of an excellent solicitor to the regular updates regarding the sale of the flat.

I would highly recommend your agency to anyone I know is going through the sale or purchase process. In fact I have already recommended you to three people!

Please will you also thank the rest of your team.

Kind regards

Miss Archie Archer

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Dear Lloyd

I would like to thank you for your suberb service in handling the above sale. Your sense of humour and friendliness has almost made this sale a pleasure!

It has been a very welcome change to deal with a small company where everything is handled by one person, unlike the nationals where one rarely talks to the same person twice.

Nothing was ever too much trouble for you and you were always ready to ‘go the extra mile’.

Thanks again, Lloyd. Very much appreciated.

Wendy

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Dear Lloyd,

Just a quick note to say thank you for all your help during this transaction. Although there were quite a few difficult issues relating to the property I was pleasantly surprised at how smoothly the matter proceed to completion.

Regards,

Jack Leverton

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Dear Mr. Coleman,

Thank you very much for your letter of 3rd May and I am pleased that the sale of Flat 2a, 205 Regents Park Road has gone through at last.

I must say that I am very happy with the way that Colemans dealt with this sale since the previously appointed Agent did not have any success in finding prospective purchasers and despite going a long way down the road with one prospective purchaser, which subsequently fell out of bed through no fault of your own, you were then able to immediately find another purchaser thereafter.

Once more, many thanks for your assistance.

Yours Sincerley,

T.I. Hyman

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Dear Lloyd,

A quick note in response to your email. Although I did not have too many dealings with Colemans directly becaue of the complex situation most of the time I dealt directly with the vendor I can only comment on my limited experience.

On the whole I found your service most satisfactory. Whenever I had a query you and other members of your staff were very obliging and quick to help as much as you could. I wish you every success in the future and although I have decided to never move house again (nothing to do with Colemans) if I do change my mind (not within the next 10 years) I would definitely register with you again.

Kind regards,

Marina Tebutt

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Dear Lloyd,

Am I right in thinking that you don’t have a form to fill in? I Just write under the headings I think are important.

1. Rental

a) Market Appraisal.

Colemans pitched the flat at the right price and succeeded in attracting desirable trustworthy tenants.

b) Sourcing Tenants

In 2 years the flat was unoccupied for only 3 weeks which was a good result.

c) On Going Issues

Colemans gave good support and were very reassuring when i was a first time Landlord. I appreciate the positive up beat and encouraging respose i got over the phone when there were issues. I would say that Lloyd went out of his way to help me try to track down the absent Landlord from upstairs.

2. Selling

a) Market Appraisal & Marketing of Property.

 Again, Colemans pitched the flat at an aggressive price and succeeded in attracting 2 reasonable offers within 2 weeks. I thought all the photography, especially the internal photos were excellent. I appreciated the opportunity to ammend and approve the final details before they were published.

b) On Going Support

I like the fact that Lloyd is very pro-active and supported the process of the sale throughout. I can’t tell you how grateful I am for all the extras like Allen driving to get a signature or Veda stalking the guy upstairs to get another signature.  Everytime I call i get a cheerful response, no matter who picks up the phone. The team spirit seems consistently good.

c) Value for Money.

I would rate Colemans as excellent in terms of quality service, reliability and positive outcomes.

3. Scope for Improvement

As we all know, Colemans need a better solicitor who can match Colemans for reliabilty, charm and the all important personal touch.

So, when are you going to open a branch in Northwood?

With thanks and best regards,

Mirvette Makar

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Dear Lloyd

Thanks for making the sale of our house such an easy process. It was a smooth transaction and Colemans made it stress free.

Kind Regards

Tina Weeks

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Dear Lloyd

I am pleased that the sale of my flat in Eversleigh Road has gone through without any delays!

I was really happy with the way the team at Colemans handled the job in such a fantastic and professional mannor. I would and will recommend you to all my friends in the local area.

It was a pleasure  to deal with such energetic and friendly company who really do put there clients first!

Once agian, thank you for your assistance.

Kind Regards

B Ryan

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